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Privacy Policy

At Phillip McCallen Motorcycle Ltd., we have a duty to protect your privacy and all personal data that is collected during your interaction with our website. Please ensure that you keep up to date with the information on this page, as it is subject to change in accordance with new legislation and directives. We only collect information about you that is required to process your order to give you the best possible service.

This Privacy Policy will explain what data we collect from you, how we use that data, who can see your data and how you can access/change the personal data we hold.

What information do we collect from you?

Phillip McCallen Motorcycle Ltd may ask you to input and collect the following information during the ordering process on this website: Customer Name, Billing Address, Shipping Address, Telephone Number, Email Address and Customer Password.

When you enter payment information, this is not held by Phillip McCallen Motorcycle Ltd, but collected by our Third Party payment processors (PayPal, SagePay) in a secure manner (see Who Can See Your Information?).

How is your information used?

Phillip McCallen Motorcycle Ltd may use your information to:

  • Process a payment
  • Process an order
  • Deliver or redeliver an order
  • Notify you of any important changes to our services
  • Send you communications that you have opted into (e.g. email newsletters)

When you place an order with us online, you will be asked to opt in or out of our mailing list. If you opt in, your email address is placed onto our newsletter database and you may receive our promotional material. You can opt out of this newsletter at any time.

We may use the data that we collect from you to create profiles and demographic groups of our customers, which we use to help us to target our information and marketing materials to those who we believe it is relevant to. We may use additional information that we gather from external sources, such as Google and Facebook, when it is available to help us do this even more effectively (see Cookies).

Please rest assured that your privacy is extremely important to us so we will always keep your details secure and we will never pass your data to a third party for marketing purposes. We never send large quantities of marketing material and will always ensure that any content we do send is useful and informative. We promise not to inundate your mailbox!

Who can see your information?

Phillip McCallen Motorcycle Ltd will not sell or rent your information to Third Parties for marketing purposes. We do however work with a small number of Third Party organisations to help us deliver some customer services, some of which have limited access to your data. We may pass your information to these Third Party service providers for the purpose of providing services on your behalf.

Third Parties who work on behalf of, or in association with, Phillip McCallen Motorcycle Ltd:

Hypernode

PayPal

Facebook

Google

How can you update your information?

You can update your personal information by creating and logging into an account. Alternatively, contact us at [email protected].

Recording information

Emails and other messages may be archived to resolve customer service issues.

Our security precautions

This website uses SSL encryption to keep your data secure.

Cookies

We use cookies to track user activity and improve our services.

Right To Erasure

You have the right to request deletion of your personal data under GDPR regulations.

Links To Other Websites

We are not responsible for external website privacy policies.

Data Breaches

We will report any data breaches within 72 hours where required.

Spam prevention and site security

We use automated tools to help protect our website from spam, abuse and fraudulent activity. These tools analyse interactions with the site to determine whether activity is likely to be automated.

As part of this process, certain technical information may be collected, such as IP address, browser and device information, and interaction patterns. This data is used solely for security and abuse prevention purposes.

Where applicable, this processing may be carried out by trusted third-party service providers acting on our behalf. Data may be processed outside of the UK or EEA in accordance with applicable data protection laws and appropriate safeguards.

Policy Review

This policy was last updated 24/05/2018.